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Apple Service Fundamental
Customer Experience Skills and Managing Customer Expectations, Using Your Resources, Determining Service Levels, Documenting Customer Interactions
ESD Precautions, Recognising Safety Issues, Embedded Battery Safety, Basic Troubleshooting
OS X Setup and Maintenance, OS X File System, OS X Permissions, OS X User Accounts, OS X Security, Time Machine
Apple Service Fundamentals Exam (SVC-19A)
Apple Certified Mac Technician
Time Machine, Connectivity, Mac Troubleshooting, OS X Troubleshooting Tools, Troubleshooting Startup Issues,
Troubleshooting Startup Issues, Service Guides, Service Diagnostics, Power Management, Repairing all Macs
Repairing all Macs, Servicing Mac mini, Servicing Mac Pro, Servicing iMac
Servicing iMac, Servicing MacBook Air, Servicing MacBook, Servicing MacBook Pro 13-inch, Servicing MacBook Pro 15-inch,
ACMT Mac Service Certification Exam (MAC-19A)
